You report the problem
You describe the symptoms or phone us, and we suggest the safest first step.
Dysk i Spółka • Storage Media Laboratory
Laboratory recovery process in Warsaw - step by step
From your first report to final data handover. See what happens to your device in our laboratory.
Working on a copy
Confidential handling
Diagnosis before quote
HDD • SSD/NVMe • RAID/NAS
Process at a glance
How the full laboratory process works
Before any paid recovery work starts, you know the device condition, the safest recovery procedure and the cost.
We receive the device
The device reaches the laboratory in person, by courier or by parcel locker.
We diagnose and quote
We check the technical condition, the risk level and provide a specific quote.
We work safely
If the device is unstable, we first secure a working copy or image.
We hand over data
Recovered files are saved to the agreed device and can be verified.
Your path through the laboratory
From first report to recovered files
The process is organised to protect the device and keep every decision on your side. We do not start proper recovery work without your quote approval.
-
01
Case report and device delivery
Form • Phone • Laboratory
You describe the symptoms: RAW, no detection, clicking, a format message or a RAID problem. We confirm whether you should bring the device, ship it by courier or use a parcel locker.
What happens nextyou receive safe transport instructions and first-action guidance -
02
Intake and initial assessment
Symptom record • Device protection
The device enters the diagnostic area. We check the symptoms, device type and risk of further damage before any technical work is started.
What you receivea clear note if the case requires immediate caution -
03
Technical diagnosis
Logical • Firmware • Electronic • Mechanical
A technician checks whether the problem is related to file structures, firmware, electronics or mechanics. We do not run CHKDSK-style repairs on damaged media.
What you receivean explanation of the failure and the risk of further attempts -
04
Quote and client decision
Report • Scope • Approval
After diagnosis, we provide the report, proposed method and quote. You can approve the work or decline it; proper recovery starts only after your decision.
What you receivea specific scope, cost and estimated turnaround time -
05
Safe imaging / work on a copy
Binary copy • Fewer reads from the original
If the device is unstable, we prepare a sector-by-sector copy or image. This limits work on the original and reduces the risk of additional data loss.
What happens nextthe recovery work is performed on the safest available working material -
06
Recovery and data verification
Reconstruction • Selection • Quality control
We choose the method for the device type: HDD, SSD/NVMe, RAID/NAS, memory card, USB drive or company environment. After recovery, we verify file structure and sample data.
What you receiveinformation about accessible data and the recovered structure -
07
Recovered file handoff
Client drive • New device • Optional encryption
We can save recovered data to your device, to a prepared drive or to another agreed medium. On request, we provide a recovered-file list and work report.
What you receiveorganised files and a clear summary of the recovery scope -
08
After-recovery recommendations
Backup • Next safety steps
After handoff, we explain how to reduce the risk of a repeat failure: when to replace the device, how to set up backups and what to avoid during another incident.
What remains after the processyour data and a simple path to better protection
Before diagnosis
What not to do when the data matters
The biggest losses often happen after repeated repair attempts. If the device clicks, disappears from the system or asks to be formatted, stop experimenting.
Do not
do not format the devicedo not run CHKDSK or system repairs blindlydo not install recovery software on the damaged drivedo not copy repeatedly if the device freezes the system
The safe first step
secure the device and do not write new datanote the symptoms and the last event before the failuredescribe the problem or phone before another attempt
After diagnosis
What you receive before deciding on the work
Diagnosis brings order to the situation. Instead of guessing, you receive specific information about the failure, risk, cost and next path.
What is affected: logical structures, firmware, electronics, mechanics, RAID or the environment.
The chances, limits and risks of further work with the device.
The scope and cost before proper recovery work begins.
Whether the case needs a standard, express or business workflow.
Whether an additional drive, USB device or other safe target is needed.
Not sure where to start?
Describe the symptoms - we will tell you how to start safely.
Device delivery
How to deliver a drive safely?
Good packaging can save data. If the device has been dropped or you hear clicking, solid protection in transport is crucial.
Protect it with bubble wrap
Wrap the device in several layers to absorb shocks and limit movement inside the package.
Use a rigid box and filling
Choose a hard cardboard box and add foam or paper padding. The package must not move around inside.
Include contact details and symptoms
A note with your phone number, email and symptoms, for example RAW, clicking or no detection, helps us start diagnosis faster.
Want to ship a device? The fastest route is the short failure description form; we will share safe packing instructions and confirm the shipping details.
Process questions
Most common questions before diagnosis
What happens before the quote?
We assess the device condition first. After analysis, we explain the failure, scope of work and quote before proper recovery begins.
When do I receive the quote?
After technical diagnosis, before we begin proper recovery work.
Can I decline after the quote?
Yes. If you do not accept the quote, we do not start further work.
Do you work on the original device?
If the device is unstable, we first prepare a copy or image and limit work on the original.
How do I collect recovered data?
We save the data on an agreed device. You can provide your own drive or arrange for a new device to be prepared.
Safe first step
Describe the device symptoms - we will choose the diagnosis path.
Do not run more software or system repairs if the device behaves unstably. Let us check first what is safest.