Terms of service – Dysk i Spółka

1. GENERAL PROVISIONS

1.1. These Terms of Service define the rules for services provided by “Dysk i Spółka – Data Recovery Laboratory”, based at ul. Jana Kowalczyka 1, unit 8, 03-193 Warsaw.

1.2. By submitting a device for diagnosis or data recovery, the client accepts these Terms of Service.

1.3. The laboratory undertakes to maintain confidentiality and protect the data stored on the client’s device.

2. SERVICE DELIVERY PROCEDURE

2.1. A client may submit a case in person, by phone, by email or through the online case submission form.

2.2. Standard diagnosis is free of charge. Express diagnosis and analysis of complex RAID / NAS cases may be charged according to the current price list.

2.3. After diagnosis, the client receives a quotation, an outline of the possible recovery scenario and an estimated turnaround time.

2.4. Data recovery work starts only after the client accepts the proposed terms.

2.5. If the client decides not to continue after diagnosis, the device is returned. The client acknowledges that devices with physical damage may continue to degrade regardless of standard diagnostic procedures.

2.6. Recovered data is returned on a device supplied by the client or on another device agreed separately. Transport costs, if applicable, are borne by the client.

2.7. Equipment not collected within 30 days from notification of completion may be subject to a storage fee. After an unsuccessful request for collection, the equipment may be disposed of in accordance with applicable law.

3. SCOPE OF LIABILITY

3.1. The laboratory is not liable for data that cannot be recovered despite the use of available methods and laboratory procedures.

3.2. The laboratory is not liable for hidden defects of the media or for damage resulting from previous unauthorised repair or recovery attempts.

3.3. The client is responsible for the legality of the data submitted for recovery.

4. DATA PROTECTION AND CONFIDENTIALITY

4.1. All recovered data is treated as confidential.

4.2. At the client’s request, the laboratory may sign an NDA or another confidentiality agreement.

4.3. Client data is stored in a secured environment with no unauthorised third-party access.

4.4. After the service is completed, recovered data may be stored for a limited period for collection and verification purposes, unless otherwise agreed.

5. PAYMENTS

5.1. Service prices are determined individually after diagnosis of the device and the technical assessment of the case.

5.2. The client is required to make payment according to the agreed terms.

5.3. In the event of non-payment, the laboratory reserves the right to withhold release of the recovered data to the extent permitted by law.

6.1. These Terms of Service are available on dyskispolka.pl and at the company’s premises.
6.2. The laboratory reserves the right to update these Terms of Service. Changes do not affect services already started before the effective date of the update.
6.3. Matters not regulated herein are governed by applicable Polish civil law.

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