Terms of service for the Dysk i Spółka data recovery laboratory

1. GENERAL PROVISIONS

1.1. These Terms of Service define the rules for services provided by "Dysk i Spółka – Data Recovery Laboratory", based at Jana Kowalczyka 1, unit 8, 2nd floor, 03-193 Warsaw.

1.2. By submitting a device for diagnosis or data recovery, the client accepts these Terms of Service.

1.3. The laboratory undertakes to maintain confidentiality and protect the data stored on the client's device.

2. SERVICE DELIVERY PROCEDURE

2.1. A client may submit a case in person, by phone, by email or through the online case submission form.

2.2. Standard diagnosis costs 0 PLN. Express diagnosis and analysis of complex RAID arrays are subject to payment according to the current Pricelist available on the website.

2.3. After diagnosis, the client receives a quotation, an outline of the possible recovery scenario and an estimated turnaround time.

2.4. Data recovery work starts only after the client accepts the proposed terms.

2.5. If the client decides not to continue after diagnosis, the device is returned. The client acknowledges that devices with physical damage may continue to degrade regardless of standard diagnostic procedures. The customer acknowledges that media with physical damage can undergo automatic degradation even during standard diagnostic procedures.

2.6. Recovered data is returned on a device supplied by the client or on another device agreed separately. Transport costs, if applicable, are borne by the client. The costs of transport of vehicles (both sides) are borne by the Customer.

2.7. Equipment not collected within 30 days from notification of completion may be subject to a storage fee. After an unsuccessful request for collection, the equipment may be disposed of in accordance with applicable law. may be subject to storage charges. After an unsuccessful call for reception, the equipment may be transferred for disposal in accordance with applicable regulations.

3. SCOPE OF LIABILITY

3.1. The laboratory is not liable for data that cannot be recovered despite the use of available methods and laboratory procedures.

3.2. The laboratory is not liable for hidden defects of the media or for damage resulting from previous unauthorised repair or recovery attempts.

3.3. The client is responsible for the legality of the data submitted for recovery.

4. DATA PROTECTION AND CONFIDENTIALITY

4.1. All recovered data is treated as confidential.

4.2. At the client's request, the laboratory may sign an NDA or another confidentiality agreement.

4.3. Client data is stored in a secured environment with no unauthorised third-party access.

4.4. After the service is completed, recovered data may be stored for a limited period for collection and verification purposes, unless otherwise agreed.

5. PAYMENTS

5.1. Service prices are determined individually after diagnosis of the device and the technical assessment of the case.

5.2. The client is required to make payment according to the agreed terms.

5.3. In the event of non-payment, the laboratory reserves the right to withhold release of the recovered data to the extent permitted by law.

6.1. These Terms of Service are available on dyskispolka.pl and at the company's premises.
6.2. The laboratory reserves the right to update these Terms of Service. Changes do not affect services already started before the effective date of the update.
6.3. Matters not regulated herein are governed by applicable Polish civil law.

Rules of Procedure — Key Principles Without Legal Language

These Terms explain the basic rules of cooperation: we accept the device for diagnosis, prepare a quotation and outline the possible recovery scenario, and only then start the actual work after your approval.

In data recovery, safety comes first. Whenever possible, we work on a copy (image) of the source media, while the original device is treated as protected source material.

We also care about confidentiality. Client data is stored in a secure environment, and on request we can sign an NDA. If anything in the Terms is unclear, call us at 573 532 490 and we will explain it.

Diagnosis → quotation → client decision → recovery work on a copy whenever possible.
No 100% recovery can be promised in every case; the actual result depends on the device condition and the type of damage.
The sooner unsafe DIY attempts stop, the better the chance of successful professional recovery.

Why do we sometimes ask you to stop "trying things yourself"?

Many repair tools and file-system utilities write changes to the original drives. If the device is already unstable, each additional write may overwrite key fragments of data and make professional recovery much harder.

Therefore, in the regulations we emphasize safety: it is better to make one, controlled diagnosis than several attempts at home. This is not a scare — it is a practice of data recovery laboratories.

The fewer tests and records after the accident, the greater the chance of effective recovery.
When you are not sure what to do, keep your job and contact the lab.