First description of the failure
Describe symptoms such as RAW, I/O errors, failure to mount, clicking or intermittent detection. Add any actions taken after the failure so we can suggest a safe next step before shipment.
Laboratory application panel
In the form, provide a phone number, storage-device type, symptoms and details of what happened after the failure. The device model is helpful but optional. An email address is optional.
After the initial assessment, we will show you the safest next step. Once the case is accepted, you will receive an order number, online status and a quote for approval before any paid work begins.
We support HDD, SSD/NVMe, RAID/NAS, USB drives, memory cards, USB flash drives and databases. This form is for data recovery from storage devices, not migration between working devices or general phone repair.
Are you sending a storage device from another town? Follow our instructions for shipping a storage device to the laboratory from anywhere in Poland. Do not format the device after a failure.
Warsaw–Białołęka — directions and laboratory location
Jana Kowalczyka 1, unit 8, 2nd floor
03-193 Warsaw, Białołęka
Describe symptoms such as RAW, I/O errors, failure to mount, clicking or intermittent detection. Add any actions taken after the failure so we can suggest a safe next step before shipment.
We accept courier deliveries from anywhere in Poland and in-person deliveries in Warsaw (Białołęka).
Describe the storage-device type, operating system (Windows or macOS), priority data and the last actions taken after the failure.
If you want to check the scope of the help first, see:
We work under controlled conditions on binary copies. On request we sign the NDA. After reporting, we will call back with further instructions and time.