Quick contact
If you have lost data or suspect a failure, contact us right away. Describe the symptoms (e.g. RAW, I/O errors, no mount) — this lets us suggest safe steps even before shipping.
Book a safe diagnosis
Start with a free diagnosis. Leave your name, phone number and a short description. Email is optional. If it is urgent, call now.
Why report the failure to us?
✓ In-house data recovery laboratory in Warsaw, Bialoleka district.
✓ Full confidentiality — NDA available and GDPR-compliant procedures.
✓ Free standard diagnosis, pricing after diagnosis and payment only after approval.
✓ For Warsaw and clients across Poland — bring the device in person or ship it safely.
Visit our Warsaw, Bialoleka lab or ship your device
Leave your name, phone number and a short symptom description. Email is optional. If you do not know the exact model, just describe the problem.
Warsaw-Białołęka — directions and lab location
Company location:
Jana Kowalczyka 1, unit 8, 2nd floor
Warsaw,
Białołęka
03-193
Opening hours:
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Monday09:00–18:00
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Tuesday09:00–18:00
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Wednesday09:00–18:00
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Thursday09:00–18:00
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Friday09:00–18:00
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Saturday09:00–18:00
What to include in your case description
Logistics and data
We serve all of Poland by courier and also offer in-person drop-off in Warsaw, Bialoleka district. Include the device type, system (Windows/macOS) and priority data in the form — it speeds up diagnosis.
Safety
We work in controlled conditions and, whenever possible, on copies of the source data. On request, we can sign an NDA. After you submit the form, we will reply with the safest next steps and a proposed timetable.
How to prepare your case submission to speed up diagnosis
In many cases, diagnosis can be noticeably faster if you include a few simple details in your submission: the media type (HDD / SSD / NVMe / USB flash drive / memory card), its capacity, the system used (Windows / macOS) and what exactly you saw on the screen.
Describe the case: RAW message, not detected, copying freeze or clicking sounds. In the case of RAID or NAS, also describe how many drives were involved and whether any of them were replaced.
If possible, attach a photo of the error message or a short step-by-step description of what happened. These small details often help us choose the safest procedure before the device reaches the lab. Our laboratory is based in Warsaw, Bialoleka district, but we also accept devices shipped from all over Poland.
- Do not click “Format” and do not run CHKDSK / “Repair drive”.
- Do not try multiple recovery tools one after another — that increases the number of writes and the technical risk.
- In the case of hardware failure, it is better to stop testing immediately and consult a recovery specialist.
Before your visit or shipment — 3 things worth preparing
If it is an external drive or USB flash drive, write down the exact model from the label and explain how it was used. If it is a laptop or PC, tell us whether the issue appeared after an update, a drop, a power event, or after accidental disconnection.
In the event of a RAID or NAS failure, describe whether the device was restarted, whether any drives were replaced, and whether you have a configuration backup. This is not “technical nit-picking” — it often helps avoid mistakes that can destroy the logical data structure.
- a photo of the error message or a short video showing the device behaviour (optional).
- Information on whether the data is time-critical (business / deadlines / GDPR).
- Preferred contact method: phone or email — this helps us organise the case faster.
Important information
Contact and case submission
Share your case details or call us — we will reply quickly with the safest next step. See also: data recovery pricing • HDD data recovery • SSD data recovery • RAID/NAS reconstruction • external USB drive recovery • business data recovery • data recovery Warsaw • Warsaw Bialoleka.
Shipping by courier
You can send the device by courier — after you submit the case, we will explain how to pack the drive or memory card safely so transport does not worsen the damage.
Confidentiality and security
You can deliver the device in person in Warsaw, Bialoleka district or ship it from anywhere in Poland. We reply quickly by email and phone, and we can sign an NDA on request. Devices and copies are stored in a secured area.
Local service areas
Closest local pages: data recovery in Warsaw Bialoleka and data recovery in Warsaw.