Database failure — what to do immediately so the situation does not get worse

When a database such as Płatnik, Optima, SQL or Subiekt stops opening, the worst thing you can do is run repeated “repairs” and restart it over and over again. Very often the problem is damaged database files, drive errors or lack of free space — and each additional attempt can write new corrupted data.

If possible, stop working on the computer or server and secure a copy of the current database files. In companies, the most common scenarios are drive failure, controller errors, a power outage or a failed update. The good news is that in many cases it is possible to recover the data or restore database consistency.

In the laboratory, we first create a safe image of the storage device and only then work on the copy. This reduces the risk of losing what remains of the data. If you urgently need settlements or declarations, mention it in the case form so that we can set the priority correctly.

  • Stop all write operations to the drive. Do not install anything and do not move files “just to save time”.
  • Do not run multiple “repair” attempts and do not overwrite older database files with newer ones.
  • Save the error messages, for example as a screenshot — this is often crucial for diagnostics.

How to tell whether the problem is in the database or in the drive (without going into technical detail)

If the computer suddenly slows down, files take a very long time to open, or copy errors appear, that is often a sign that the problem lies in the storage device rather than in the application itself. On the other hand, messages about a “damaged database”, missing table access or consistency errors may result from an interrupted write operation, for example during a power failure.

In practice, the safest approach is to treat the situation as a potential data failure: do not generate new writes and preserve the current state immediately. This gives us the best chance to rebuild the database or recover working copies without losing additional records.

  • Do not reinstall the system “quickly” — this often overwrites files and logs.
  • If you have backups, do not restore them to the same location without consulting us first.
  • In your case submission, include the name of the program (Płatnik / Optima / Subiekt / SQL) and the date of the last successful launch.

Having a similar problem with your storage device?

If your drive is no longer detected, your computer reports read errors, or you have lost access to important files, do not run multiple repair tools. This can worsen the condition of the device and make data recovery harder.

See what professional data recovery looks like in our laboratory:

How TRIM and garbage collection affect SSD and NVMe data recovery — and how to protect your files

Below we explain why TRIM and garbage collection can make SSD/NVMe data recovery more difficult and what you can do to minimise the risk of losing files. If the problem concerns an SSD or NVMe drive, see how SSD data recovery is handled in the laboratory.

How do TRIM and garbage collection work?

TRIM is a command sent by the operating system to an SSD to indicate which memory blocks are no longer needed. This allows the drive to clean them and speed up future writes. Garbage collection is an internal housekeeping process that keeps the drive efficient, but it can also erase data that might otherwise still be recoverable. That is why many SSD and NVMe cases end up requiring professional SSD/NVMe data recovery, because the firmware may block further readout.

Why is a write blocker crucial during data recovery?

A write blocker is a tool that prevents any data from being written to the drive during analysis. This reduces the risk of triggering TRIM or garbage collection and helps preserve what is left of your data. As a result, the chance of successful file recovery is significantly higher.

If you are dealing with SSD or NVMe data loss, avoid DIY attempts that could make the situation worse. Contact our Warsaw data recovery laboratory. We handle critical business files with great care. Call 573 532 490 to discuss the case.

Remember that the right tools and experience are crucial for effective data recovery from modern media. With our professional data recovery services in Warsaw, you can be confident that your data is in good hands.

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