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Dysk i Spółka - Data Recovery Laboratory
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573 532 490 Call the lab

Open a device case for lab assessment

Use this form before visiting the Warsaw lab or shipping a storage device. Tell us what failed, what data matters most and whether the case has a business deadline.

Describe the symptoms so a technician can choose a controlled diagnostic procedure.

Go to the form Phone: 573 532 490

Why share the case before shipping the device?

✓ Own laboratory for damaged storage media in Warsaw (Białołęka).

✓ Confidential handling — NDA available on request and GDPR-aware procedure.

✓ Experience: HDD, SSD, NVMe, RAID/NAS, flash drives and USB drives.

✓ Initial lab assessment, quote before recovery work and no paid work without approval.

✓ After reporting, we explain how to protect the device before diagnosis.

What to write in the case report

Short, specific symptoms are enough

The form goes directly to the lab. A useful report names the device, the system, the warning message and the most important files or folders.

After your report arrives, we confirm the next steps and explain how to secure the storage device before delivery or shipment. For packing instructions, see the shipping guide.

I know what equipment I have (optional)

Add details if you know them. If the deadline is close, use the lab phone as well.










Initial lab assessment • clear quote before work • no paid recovery without approval • practical instructions after reporting

After your report arrives, you will receive a confirmation and we may ask follow-up questions if anything is missing, such as device type, symptoms, recent actions or deadline pressure. This helps us prepare the intake before the equipment arrives. 573 532 490

Laboratory directions
Open navigation to the Warsaw Białołęka lab before bringing or shipping a device.
Get directions (Google Maps)
Dysk i Spółka - Data Recovery Laboratory
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Questions? Phone or email:
573 532 490
Laboratory location:

Jana Kowalczyka 1, unit 8, 2nd floor
03-193 Warsaw, Białołęka

Opening hours:
  1. Monday
    09:00
    –
    18:00
  2. Tuesday
    09:00
    –
    18:00
  3. Wednesday
    09:00
    –
    18:00
  4. Thursday
    09:00
    –
    18:00
  5. Friday
    09:00
    –
    18:00
  6. Saturday
    09:00
    –
    18:00

What happens after submitting the form – step by step

After intake, a technician reviews the symptoms and confirms whether the device should be delivered, shipped or left powered off until further instructions. We present the recovery procedure and quote before any paid recovery work begins. In many cases we first create a sector-by-sector image and work on the copy, because that is safer for unstable media.

If you send the storage device by courier, protect it against shocks, especially with HDDs: use a rigid box, filling and no loose movement inside. If you have any doubts, call 573 532 490 and we will tell you how to prepare the package.

The best submissions are short and specific. Examples: "1 TB HDD, dropped from a desk, now clicking and not visible in Windows" or "NVMe SSD, folders disappeared after a Windows update." Such details help us assess risk and choose safer first actions.

  • Describe the symptoms: detect/not detect, RAW, clicking, copy errors.
  • Avoid formatting or file-system repairs before diagnosis.
  • Give priority: whether it's company data, photos, deadlines, GDPR, etc.

How to describe the problem in one sentence (so we immediately know what to do)

If you do not know the technical name, describe what you see: RAW message, format request, CRC errors, frozen copying, missing drive letter or a NAS volume that disappeared. We will ask for the rest.

Dysk i Spółka - Data Recovery Laboratory

  • Specify whether the storage device was used after a failure (this is important for TRIM and overwrites).
  • Let us know if the data is sensitive - we can prepare an NDA.
  • If timing matters, write "faster response requested" in the request text and call the lab.